How secure is your store?
This store uses Shopify Payments via Strip and Paypal. Paypal automatically encrypts your confidential information during the transition from your computer to our site by using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 - bits (the highest level commercially viable).
Why does every piece take 15-20 days before being shipped?
We are not about fast, disposable pieces. My pieces are not mass produced or made in China. Each piece is made-to-order or custom made for you in workshops in Europe, run by families who have been in the jewellery industry for generations. It's about the whole purchasing process to be something that is savoured as you wait for the craftsman to create their magic on your piece.
Do I need a Paypal account to purchase from your store?
No, you are not required to have a Paypal account to purchase from this store (although if you have a Paypal account you may use it). Shopify payments accepts all major credit cards.
What is your policy for returns and exchanges?
See our section on Returns/Exchanges at the bottom of our Home Page
Are the products pictured the actual size?
Computer monitors vary in size, so it's impossible to show an actual size image on the Internet. For the purposes of viewing details our photos are enlarged. We do however provide measurements where ever possible. However, you can always just send us a message if you want to know more about a specific piece.
How do I measure my ring size?
For help finding your ring size we have a link on every ring page where you can see how to measure your finger or convert international ring sizes. You can also see it here.
How do I measure for bangles?
For help finding your bangle size we have a link on every bangle page where you can see how to measure properly for your bangle size.
What are your delivery charges?
UK/Europe i) Spend £150.00 or over then shipping is FREE. ii) Spend under £150 then there is a flat rate shipping charge of £6.00 for secured/tracked shipping within the UK and £8.00 for the rest of Europe
US/Canada: i) Spend £150 or over then shipping is FREE ii) Spend under £150.00 then shipping is £12.50 for secured/tracked international shipping. Please not there is no tracked shipping from the UK to Canada-only signed for.
Japan: i) Spend £150 or over then shipping is FREE ii) Spend under £150.00 then shipping is £17.50 for secured/tracked international shipping.
Australia/NZ: Spend £150 or over then shipping is FREE ii) Spend under £150.00 then shipping is £20 for secured/tracked international shipping.
If you wish your item to be sent by courier please contact me and I will get quotes for you.
Show your jewellery “the love” by following the care tips below:
Gold plating may fade if the care instructions are not adhered to. Therefore:
*do not expose gold plated silver to water, perfumes or lotions, this may cause the plating to fade. However gold plated silver may naturally fade over time.
*remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact.
*avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above. Please follow these steps to protect your jewellery from damage.
Silver jewellery will naturally tarnish over time. Tarnishing is not a fault and steps can be taken to ensure your jewellery does not tarnish such as:-
*wrapping your pieces in black tissue paper (yes really!)
*using a soft lint free cloth to clean silver, 18kt gold and rose gold vermeil will keep jewellery looking shiny and tarnish free.
*store your purchases in a dark, cool and dry place within an air tight box to help reduce tarnishing, scratching and tangling.
Silver is a bendable, precious metal. Therefore, any pressure applied can cause damage. Consequently I would advise when transporting your jewellery to do so within a box so no external pressures are accidentally applied.
Gemstones should never be worn around hot water, harsh chemicals and cleaners. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.
We use natural gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem.
We cannot be responsible for any damage due to negligence.
Damage caused by general wear and tear is the responsibility of the owner.
We will replace or repair any faulty items bought from this website within 6 months of proof of purchase. Missing crystals/gemstones are not classed as manufacturing faults if outside the 14 day return policy. I
If plating has come off within 6 months of purchase and is not due to general wear and tear, please contact us and we will get your item re-plated for you with no charge.
Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instruction on how to avoid this.