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Returns & Exchanges

You have a 14 day returns window, provided the piece has not been made for you. In which case you cannot return your item if you have given the wrong size or just changed your mind.

But you can email me at  customercare@luxuria-jewellery.com with your order details and I will be happy to advise you on what we can do.

Below are a some FAQs in regards to our return policy.

i) How long do I have to return my purchase?

I am happy to accept returns within 14 days of purchase with all tags still in tact on products if the piece was NOT made specially for you. If you waited 15-20 days for your piece, then you will be aware that your piece was made-to-order.

If your piece has been made for you we cannot refund the item unless there is a genuine manufacturing defect with the item. In such cases the item will be examined by our workshop and a decision then made.

If you change your mind once you receive the piece that was made for you, or it doesn't fit because you gave the wrong details etc, then items will not be refunded or exchanged. Customers need to take responsibility for selecting the right details before the item is made for them. You can always email me and I can help you select the right size, the right metal, the right stone etc.

ii) How do I initiate a return?

Please email me at: customercare@luxuria-jewellery.com and I will tell you what to do.

iii) Must I pay for the shipping back?

Your parcel must be sent by registered/trackable post if sending from within the UK, and you will need to cover the cost.

For customers outside the UK we strongly advise you to use a reputable courier such as UPS or FedEx as we cannot be held responsible for items that do not reach us. You will need to cover that cost.

Once the item is received the full item price will be credited back to the credit card that was used to purchase.

IMPORTANT:

Shipments returned for non-existent address, marked as undelivered by the shipping company or an unpaid duty/customs payment (as stipulated by your country’s Customs Office) or confiscated by your Customs Office for lack of payment, will not be eligible for a refund.

If your piece has been made for you we cannot refund the item unless there is a genuine manufacturing defect with the item. In such cases the item will be examined by our workshop and a decision then made.

If you change your mind once you receive the piece that was made for you, or it doesn't fit because you gave the wrong details etc, then items will not be refunded or exchanged. Customers need to take responsibility for selecting the right details before the item is made for them. You can always email me and I can help you select the right size, the right metal, the right stone etc.

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery.

All items returned as faulty will be inspected and any item that displays damage as a result of wear and tear will not be accepted as faulty.