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FAQ

How secure is your store?

This store uses Shopify Payments via Strip and Paypal. Paypal automatically encrypts your confidential information during the transition from your computer to our site by using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 - bits (the highest level commercially viable).

 Why does every piece take 15-20 days before being shipped?

We are not about fast, disposable pieces. My pieces are not mass produced or made in China. Each piece is made-to-order or custom made for you in workshops in Europe, run by families who have been in the jewellery industry for generations. It's about the whole purchasing process to be something that is savoured as you wait for the craftsman to create their magic on your piece.

Do I need a Paypal account to purchase from your store?

No, you are not required to have a Paypal account to purchase from this store (although if you have a Paypal account you may use it). Shopify payments accepts all major credit cards.

What is your policy for returns and exchanges?

See our section on Returns/Exchanges at the bottom of our Home Page

Are the products pictured the actual size?

Computer monitors vary in size, so it's impossible to show an actual size image on the Internet. For the purposes of viewing details our photos are enlarged. We do however provide measurements where ever possible. However, you can always just send us a message if you want to know more about a specific piece.

How do I measure my ring size?

For help finding your ring size we have a link on every ring page where you can see how to measure your finger or convert international ring sizes. You can also see it here.

How do I measure for bangles?

For help finding your bangle size we have a link on every bangle page where you can see how to measure properly for your bangle size.